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SHIPPING INFORMATION

Free Shipping
Spice Colony brand regularly offers free shipping in the contiguous US on all shipments over $50. Free shipping will be applied automatically to all qualifying orders. No coupons or promotion codes required! Contiguous or Lower 48 States refers to the States in Mainland USA. Alaska, Hawaii and US Territories are not qualifying orders for Free Shipping.

US orders under $50

Orders that do not qualify for free shipping will have their shipping options and fees calculated during checkout. You can upgrade shipping in many cases for a nominal cost.

Incorrect Address
If an incorrect address was entered by the customer during the checkout process, Spice Colony is not responsible for reshipping the package to the correct address. Certain exceptions will be made but it is the customer’s responsibility to ensure all shipping information is correct before placing their order.
If you do notice that the address was entered incorrectly and you already placed your order, please send an email to support@thespicecolony.com  immediately including your order number and the correct shipping address. If the order was not yet processed, we will be able to update the address.

Orders shipping to AK and HI and US territories

Shipping prices to these destinations are calculated based on weight and zip code. The price and arrival date will be shown at checkout. Most shipments to these areas take additional time to arrive.

Orders shipping to PO boxes, APO and FPO

We ship to PO boxes! Shipments to PO boxes located in the contiguous US qualify for free shipping. Shipping prices on orders to PO boxes in other locations are calculated based on weight and zip code.

Orders shipping to Canada

Shipping prices to Canada are calculated based on weight and postal code. Please note that all prices are shown in USD. You are responsible for the duties and taxes if imposed by your country’s customs.

Orders shipping to other international destinations

Shipping prices to other international destinations are calculated based on weight and postal code and/or country. The price and estimated arrival date will be shown at checkout. All prices shown are in USD.

Delivery Times for your orders

You may wonder why your items take a different amount of time to arrive each time you order. The exact shipping time depends on many factors, such as availability of the ingredients to make the spice. We pride ourselves on the freshness of our spices, so spices are made to order! Usually shipping times are 3-5 days for handling and depending on the service you chose at checkout, the shipping times range from 3 to 8 days to the lower 48 states!

Rush Handling
Depending on the availability of items and ability of our fulfillment provider, we may sometimes offer rush handling during checkout for a small fee. Rush handling bumps you to the front of the line, and your order will usually ship the same or next day. Orders without rush handling generally ship within 2-5 business days. Please note that shipping service and transit time remain unaffected, and choosing an expedited shipping method, such as UPS Next Day, does not automatically include rush handling.

Shipping Insurance

We offer shipping insurance for an additional charge at checkout. If your package is lost in transit and you have purchased shipping insurance, we will process a replacement package free of charge. Certain exceptions will be made for orders lost in transit that did not have shipping insurance. 

Customs Fees
Customs fees are not refundable nor is Spice Colony responsible for them as they are paid to your country and not Spice Colony.

 

If you have any more questions, please reach out to us here

 

ABOUT US

ABOUT US

ABOUT US